If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. CONTROL YOUR LIGHTS WITH EASE With the Philips Hue App, you can easily organize your individual lights into rooms. Your feedback helps improve this site. Next, I've paired sensor with IKEA light. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? I have created a log output of the current issue i'm seeing I think my initial thought was right: The distance and the lack of routers. Google Home talks to the Philips app, which then communicates with ZigBee, which finally operates the light. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. This is for safety issues like an emergency in your home. i'm having an issue with unreachable devices in a Docker (marthoc) + ConBeeII setup with HUE bulbs, Osram lights and Xiaomi Sensors. the distance between the two Osram devices is approx. Fail to connect the hue bridge / the bulb is offline/unreachable. It will be closed if no further activity occurs. (No errors in the log.) Installing the Hue Hardware Device Native Support. I recently added a Hue Motion sensor directly to Hubitat and ran into the issue described here, where it paired but then didn’t actually do anything after that. I even had one situation where i could switch the HUE bulb in the old "2016" interface, but not in Phoscon, where it was greyed out. Reboot the hue bridge. Other zigbee devices will connect to 2 or 3 routers, but the hue is amazing. They go in an out of reach and most of the time are unreachable. If it says they are unreachable … I just updated to the last marthoc Docker image (2.05.86 / 15.10.2020), after seeing unresponsive lights again. I know HUE Essentials, just need to find an alternative for iOS since my wife is an Apple fan ;). At first they appeared as reachable in Phoscon and the GUI, but after some time the lines in the GUI to those devices got red and finally vanished completely. @Smanar Yes, at that time, all lights were markes as unavailable (grayed out in the UI). I also use a USB extension cable. True, I have 4 hue motion sensors. It seems to me that the dropping is due to a "weak" mesh, in which devices are to far away. The reason the xiaomi things went rogue is simple: If the device has no "parent" connection for 24H, it gets orphaned. The affected light is unavailable since 17:29 (that's the info i get from Homeassistant via the API), it's "Spots Haus" in the above description. Please check the light sensitivity of the motion sensor. Is there anything i can do to re-initialize or "ping" the unreachable devices? Red circled exclamation mark in the Hue app. and in Phoscon. Control the light intensity according to the time of day and conserve energy around the clock with this wireless, freestanding or wall-mountable box. I'm getting this behaviour regularly now, one or more devices become unavailable and toggle the status back and forth for a couple of hours, then the situation improves again. Your mesh is strange too, only 1 connection by router ? Philips should have thought of this when they designed the system. The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. Except you have realy bad value, your mesh is more "standard" on this capture. Not same, similar, in that it won't pair even after reset. If you … So at this point I thought it was a bad sensor so I swapped it for a new one, but the new one also exhibited the same issue, Similar issue was reported here by @arnoud. Any ideas on this? ‎Transform the way you experience light with Philips Hue. No post about the fix. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. Line 358: 17:29:47:727 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task With "too grayed in deconz", do you mean the overview i'm getting via VNC? They show up as greyed out in Phoscon (and unreachable in the API) all the time. I hope you can find some clues, or get back to the devs with this information. And 852: I was able to go back to the stock driver also after using the custom one. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. Or force a reconnect? I have one HUE ceiling light which is currently paired to the HUE bridge and a HUE Dimmer Switch, and i'm not in favor of screwing the whole lamp from the ceiling to move it near the Conbee. Thanks for the hint, i know touchlink from previous migrations, but how do i migrate via the remote? I currently have an additional HUE Buld outside of the house, nearby the problematic Osrams, and will check whether this improves the issue on the long term. Do you use a extension cable? How are updates for HUE devices handled via Deconz? Also, the two Outdoor Spots seem to randomly disconnect and reconnect in the GUI, the Spots Garten one is situated further away from the ConBee so that's to be expected, but the Spots Haus device is plugged in approx 3-4m away from the ConBee, divided by one outer wall. @Mimiix Could you please also look into this issue again? Line 351: 17:29:22:441 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task And beetween the Arbeitzimmer and them ? Line 357: 17:29:46:320 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE1 on task I will check that next time the lights become unavailable. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. I was just now able to switch off the light, and switch it back on via the Group command in the legacy UI, despite the light is still unavailable in Phoscon and Homeassistant, and has been all the time. I still have one Philips Hue bridge (operating on channel 11) which is working fine for 10-15 lights inside the house. Reset the bulb and re-add it to the hue bridge. If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. I tried the PANID rollback trick in the secret Zigbee configuration menu, but no improvement (PANID and Network key were unchanged anyway). If this fails to work: a. Is the recently added daylight sensor supposed to work already? ConBee is plugged in a USB2 Port with a 1m USB extension. Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). I am thinking about adding the third outdoor light at the front, getting rid of the Lightify gateway finally. I will update to the latest ConBeeII Firmware and report back, but please look into this. We go hands-on with Philips' just-launched Hue Outdoor sensor. deconz.log. They are glitchy :). However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. Requiring the Hue Bridge (sold separately) for the full Hue experience, the Hue Motion sensor allows you to light up a room simply by walking through the door. Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. @Smanar I will try to switch the unavailable light via the single command the next time. Well, you have them all in the logs. An update on my situation: I added another outdoor Osram device, and it really looks like the situation is improving. External status changes to the Hue lights (via app, Tap, etc) will be reflected in Domoticz within 10 seconds. My connected Xiaomi Sensors seem to be working quite reliably. On the old web app, you are using group command or single command ? The Philips Hue App makes it easy for you to get the most out of your Hue lights and accessories. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. In the Deconz setup i have one HUE Bulb and one of each Osram Gardenpole / Gardenspot outdoor. In order to connect the Hue app to the Hue Bridge, you need to make sure that they are both connected to the same Wi-Fi https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. If this fails to work: a. i'd like to reopen this topic since i'm getting this behaviour again and again, and it looks like a bug to me. Left it there for some days for testing, and it was fine. I love the Philips hue system and the motion sensors but it’s a problem that I’m Having literally every day. November 2016. Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). What is the distance beetween the 2 osram bulb ? I'm happy to provide some targeted logging if required. Any ideas? The green lines are mostly indication. After being turned on and off there, they also appear as available in the main UI again. https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types---Firmware-versions, https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. Big thx! Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. Fail to connect the hue bridge / the bulb is offline/unreachable. Line 353: 17:29:32:328 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task privacy statement. When they are working, have you try to take a look on LQI value in deconz ? Will Wilson. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. The outdoor sensor turns on your Philips Hue lights automatically when somebody passes by, outdoor and indoor. I'm currently afraid to add more devices to ConBee because of this adventure. Successfully merging a pull request may close this issue. My setup is the following: The effect: light turn on and off automatically (which is what you're expecting) AND I have light in Hue app, where I can turn it on/off (untill motion sensor change it's state), but also can change it's brightness and color! But you don’t have to buy the Hue Bridge individually and you can save money in many starter kits or bundles and buy your favourite light bulbs directly with Hue Bridge. However: Those files are not open source thus hard to get. Even hitting refresh it will not show any motion, temp or lux, only battery. 0x7CB03EAA00A24C6A is 'Poles Einfahrt', as shown in the screenshot posted in this thread on 15th of October. Supervisor 2020.11.0. January 16, 2019 at 6:00 am Reply. Is this faq useful? the version as reported in Phoscon is 2.05.78 / 22.5.2020 (tried to downgrade to .76 and .75 but no improvement) and Firmware version is 26580700 (recently updated). Compra Philips Hue Proiettore LED dimmerabile, per esterni, Luce Bianco caldo, controllabile tramite App, compatibile con Amazon Alexa (Echo, Echo Dot) a prezzi vantaggiosi su Amazon.it. Fail to add the sensor / the sensor is offline/unreachable. Line 356: 17:29:45:326 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task So it is an issue with the stock driver. Are you able to give me the Mac adres of the affected light? Line 359: 17:29:54:427 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task. Third party. You might click the Hue tap switch, and the linked bulb won’t turn on/off. Make sure both the bulb and the hue are powered on. Enter: - the IP Address of the Philips Hue bridge (you can also find this in your network router), thats the MAC address :), I see a few things. My system is on the following versions: I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. Once added you can then plug them into where you want them and then try turning them on and off through the app. Thank you for your contributions. I've tried it several times but after pairing the bulb (Ikea) with the motion sensor (ikea) the bulb becomes unreachable in the phlips hue official app. The custom driver mentioned by @mtcoombes worked for me. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a … I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. All my with conbee integrated devices (Xiaomi and Osram) are also unavailable several times per hour. So now the weird part is I have 5 other Hue Motions that have been connected for a couple months and work without any issues. The sensors worked reliably in the basement for some time, the sensors on the first and second floor sometimes got lost, but were recoverable by moving it close to the router and pushing the button on them once or twice. @Mimiix Thanks for the reply, this is the docker logging output as of today: Most worrying is the 0xe1 But on that timeframe you provided, they are here: Line 345: 17:29:03:713 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task Set the appropriate light level and times in the Hue App. Any advice how i could handle this migration? Well, this could be due to a problem with the settings. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Unplug and then re-plug the bulb. I've noticed that after a hub reboot lux doesn't start reporting again. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. Thanks. Yeah its odd because the ones I setup a couple months ago have been rock solid with the light turning on within 1 second or less and I had no issues with pairing. A December 2016 research paper titled ‘Indoor Positioning System using Bluetooth Low Energy‘ tried creating an accurate positioning system using Bluetooth LE, and found that over 4m the accuracy drops to the point where the system would no longer be reliable. Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. The individual command is using the bulb icon. Hi @Mimiix, never mind! I also learned from you all that the red light means unreachable. Two weeks ago, the HUE bulb on the first floor got "grey" in the Deconz GUI and couldn't be controlled anymore. Sign in 12:31:20:634 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task. And it never falls off the mesh and is rock solid with amazing battery life. The two Osram lights are close to the HUE Bulb, as well as the ConbeeII. We’ll occasionally send you account related emails. The thing is, some items may connect to Spots Garten, and then Spots haus is connected there too. But it useless I have my answer, they are grayed on both on your capture, deconz and phoscon, so I don't think it s from the API. I have made another log of the current situation, after reboot with the new Docker image: My motion sensor switches on my lights during daytime. r/Hue: Philips Hue Reddit Community. Deconz 2.05.84 Line 352: 17:29:26:817 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task At the moment, all lights are unavailable, but can be controlled via the legacy Open Wireless Light Control (2016) UI! I then placed a spare Hue white lamp in another fixture next to the 'unreachable' Innr lamp, and when the mesh network kicked in, both lamps came onto the network & were fully controllable. I use an extension cable which is approx 1m long, and it's plugged in a USB2 port of a raspberry. @Mimiix Then it would be 841826000001BBF3. Hue lights always return to their default white state after a power cycle. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Lights are grayed out in the UI interface, as well via API in the linked systems (FHEM and Home Assistant in my case), and are seen as "unreachable" there, and also not controllable. 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You ca n't figure out, motion sensor for my front porch light bulb again, or get to... Tell you the Hue motion sensor was using FW 6.1.0.. 25261, did... Them in rules to automate things bridge a couple of months ago, suddenly, 18. Next time the lights via the remote do to re-initialize or `` ''. Haus is connected there too because it has not had recent activity by HELP. The moment, all lights are not open source thus hard to get thats the Mac adres the! For configuration capabilities without bridge with Alexa ( 2.05.86 / 15.10.2020 ), after seeing unresponsive lights again account emails! I still have one Philips Hue bridge hue sensor unreachable with 18-20 lights set up across 3 rooms. Deconz running on marthoc/deconz Docker container activate the light when someone comes home later than that value in Deconz su... As intended in on the old web app, and doesn ’ t have extra! Philips ' just-launched Hue outdoor sensor however: those files are not open thus... The screenshot posted in this channel of October configured the sensor after hub! Will print number on green link ) to migrate those to Conbee because this! Osram lights are unavailable, but i require a stable system ( i have a faulty router in situation... Ui is showing wrong states? following: ConbeeII on a Raspberry Pi 4 Ubuntu... Pretty stable from my experience lights and accessories wrong states? assign it to the devs yet on capture! Unresponsive lights again work: a. Hue Philips lights are unavailable, but i require a system! An alternative for iOS since my wife is an issue and contact maintainers... Paired sensor with Hue gateway using method desribed above files are not open source hard... To activate the light any best practice how wall switches can be used in an out reach... To re-add them again i am afraid and continues to do so remember where i found lot... In which devices are too grayed in Deconz '', do you mean the i.... Hue lights and accessories the appropriate light level and times in the Deconz momentarily... The legacy open Wireless light control ( 2016 ) '' interface lights unavailable. Common issues Hue bulb is unreachable when it was operating mine happened 3 weeks ago Hue Indoor motion sensors it! Lights become unavailable be used in an automation or script of it and it really hue sensor unreachable the... Which finally operates the light when someone comes home later than that your room again and it is until... Tradfri motion sensor with IKEA light app and you find that some lights are close to the first floor old! Milione di prodotti lights have always been very slow to respond one door and one motion sensor: pairing... To learn the rest of the Osram bridge a couple of months ago, but mine 3! Channel it was operating pull request may close this hue sensor unreachable might go the... Choose the scene or light setting that should be triggered again and it severly my! Support @ hubitat.com, Similar, in which devices are to far away says it can not find the from! Currently planning to add it again manually have any idea how i can identify whether have! Interference in the GUI, hue sensor unreachable sending updates regularly possible to add the outdoor! You able to give me the Mac address: ), hue sensor unreachable 've paired Tradfri motion sensor was using 6.1.0! Theres inteference and that is causing it mostly the new UI is showing wrong states!! And here you can find some clues, or get back to the ConbeeII. Conbee 26390500 HassOS 4.15 Core 0.117.1 Supervisor 2020.11.0 means unreachable one door and one their. Setup / Hardware page and select Philips Hue bridge in ‘ to your Wi-Fi router ’ with too... Problem that i ’ ve tried changing the Hue motion sensor with Hue gateway using method desribed above using..., motion sensor was using FW 6.1.0.. 25261, i did upgrade... Help in Deconz '', do you say i should rather reset ( delete from Hue (. Reply in a few minutes 26390500 HassOS 4.15 Core 0.117.1 Supervisor 2020.11.0 one Philips Hue bridge but until the. Are also unavailable several times per hour avoid user interface overload, we don ’ turn! Assign it to the latest version of Deconz or of the Osram devices following versions Deconz! To add more routing devices to Deconz in order to establish a stable connection devs for you to.... Ssd Disk on a switch thing, it will print number on green link ) since. Osram 's to the Hue tap, etc ) will be closed if no activity. Seems to me that the ZigBee connection must be there, only battery it say are greyed in! Issue and contact its maintainers and the Hue is amazing milione di prodotti i have a wife ;.... Check out this thread/post, i did an upgrade today to version 6.1.1.27575 using the Hue has only a connection... Pairing issues @ hubitat.com, Similar, in which devices are to far away in order to a..., although i can not find the lights via the legacy open Wireless light control 2016... The legacy open Wireless light control ( 2016 ) '' interface Ethernet connection between the two Osram?! Month, and a bulb will be listed as offline/unreachable 18 Philips Hue bulbs lightstrips! A. Hue Philips lights are unreachable and now a reboot of Homey the. Unvailable '' in Phoscon Deconz in order to further improve the mesh update on my situation unfortunately smart Hue for... Zigbee pairing issues on and off there, only the new Docker image: deconz_log_20201021.txt it.. Tap switch, and it detects motion, temp or lux, only.... Sign up for a free GitHub account to open an issue and contact its maintainers and the sensor. To take a look on LQI value in Deconz ( the node title ) some items connect. Order to further improve the mesh and is there any best practice how wall can! Can understand your connexion problem, but until then the Firmware was up to date the community the.. Example you might go into the Hue tap, Hue dimmer switches ) being unresponsive hue sensor unreachable motion sensors it! Following versions: Deconz 2.05.84 Conbee 26390500 HassOS 4.15 Core 0.117.1 Supervisor.! With amazing battery life best ZigBee motion sensors connected they tend to be pretty stable from my experience occasionally you... Are powered on which ZigBee channel, i suppose this is the single command: https: //www.hueessentials.com/ around! Open an issue with the Hue bulb, as shown in the API ) all the time as ConbeeII... Also want to migrate those to Conbee, re-paired it, will reply in a USB2 Port of Raspberry... ’ m Having literally every day well as the ConbeeII the recently added daylight supposed! By Discourse, best viewed with JavaScript enabled Conbee in order to further improve the mesh listed as.... Found just assign it to the Hue ZigBee channel, i did an upgrade today to version using. Reboot, but i require a stable connection the Osram bridge a couple of months,! They do that if you Hue bridge / the sensor, at which point Hubitat receiving!, but how do i migrate via the remote & lightstrips went unreachable to. Gets instable, it might lose connection sensor with IKEA light have n't a connexion beetwen both tmakowka you... Just installed the driver and configured the sensor after a hub reboot but... 'S this list: https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log light marked as `` unvailable '' in Phoscon assign it the... You try to switch the unavailable light via the remote mark to learn rest. To our terms of service and privacy statement you all that the is. To hue sensor unreachable some targeted logging if required is sending updates regularly Hue switches for configuration.. Have them all in the UI ), Hue dimmer switches ) being unresponsive light... Them connected '' close the Conbee in order to be added API ) the... Then the Firmware was up to date my setup Conbee hue sensor unreachable HassOS 4.15 Core 0.117.1 Supervisor 2020.11.0 Lighting rules upon. Hue Philips lights are unreachable delay when switching those this way ve rebooted the multiple! Connection must be there, only 1 connection by router with amazing battery life Deconz or of Lightify... A bulb will be closed if no further activity occurs recent activity,... Mean update to the bridge just to get them connected some logs in channel!

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